Santino did absolutely everything he could to keep me satisfied, despite Ford being incredibly disappointing by cancelling my factory order after 2 months. He fought for me and found me a vehicle despite the issues. Craig did a fantastic job prepping me on the car and encouraging my interest in the brand and the vehicle, and I could not be happier. Had you said I would be driving a Ford 5 years ago, I would have laughed in your face. The Focus ST, Santino, Craig, Jennie, and the rest of the West Coast Ford team have made me not only a believer, but an enthusiast!